FAQ

Question 1

What is your cancellation policy?

Answer

We try to accommodate everyone's scehdules, but becasue we have to hold the sapce for you and turn away other potential guests to hold that spot, any cancellation with less than 4 days' notice may be subject to forfeiture of the deposit.

Question 2

Do you offer light stands and light mounting equipment?

Answer

Yes, we make all grip equipment, including light stands, c-stands and rolling stands available free of charge.

Question 3

Do you offer wardrobe for rental?

Answer

Yes, we have a collection of about 150 dresses that we offer as an add-on to studio rental. We have two tiers of items - regular and premium items. Check out our wardrobe page for more information and let us know at the time of rental if you want to use any of our wardrobe items.

Question 4

Do you offer studio lighting for rent?

Answer

Yes, many of our guests come with their own lights, but we do have several studio lights we make available to guests as an add on to studio rental. Let us know at the time of rental if you need to use any studio lights and if you need any help setting up. We also have a variety of lighting modifiers.

Question 5

How can I book your studio?

Answer

Use the book now tool in the booking page to book a date and time. Pay the minimum booking fee, Let us know if you want to book additional time or if you want any add ons such as wardrobe, lighting assistance, or rental of studo lights. We ask that guests pay the full amount due before the day of the shoot.

Question 6

Can I show up early?

Answer

Because we make the studio available to guests based on specific time frames, we cannot always acocmmodate guets showing up early. Contact us to make any special requests on a case by case basis.

Question 7

Are you there in the shooting area?

Answer

Although someone will be on set at all times during the shoot, the staff memeber will be in the office area and you will have private access to the shooting area.

Question 8

What is Included in rental?

Answer

Your rental includes the following: Access to the on-site bathroom Access to the studio shooting area Use of our light stands Use of our backdrop stands Lighting modifiers (umbrellas, octoboxes, scrims, etc.) Use of furniture, props, and sets in the studio Use of sandbags for light stands Music speaker connected to the internet Chairs and stools Reflectors Extension cords Fans Step stools Space heaters Wifi

Question 9

Who is in charge of cleaning up the studio after each rental?

Answer

We asks that our guests leave the studio in the same condition it was in when they arrived. You should budget your time accordingly to clean up any mess you make during your shoot.

Question 10

What is membership on the site for?

Answer

When you sign up for a membership, you can access the members' only page where you can access your bookings and other information for guests. Membership is free and we do not sell or use your information for any purpose other than maintaining a membership on this page. We also have monthyl Pro Plans discounted services and exclusive benefits for members.

Question 11

When is the rain room available?

Answer

The rain room takes several hours to assemble and disassemble and it takes up a considerable amount of space, requiring us to shut down the rest of the shooting areas. We put it up for a few days a month each month. If you follow us on social media, we'll announce when it will be available.

FAQ

Frequently asked questions